Background noise from other participants happens! When it does, there's two solutions for you: You can either mute a single participant or you can mute all participants.
Who can mute other participants?
If you started the video call or you were given admin permissions, then you can mute all of the participants on the call from the Settings.
Participants always have the option to un-mute themselves whenever needed. A notice message will appear so participants that were muted by an admin are notified.
Mute all Participants
- Select the 'Participants' icon in the bottom right corner of the video call.
- Select the 'Mute All' button.
Mute a Participant
An admin can mute individual participants from the user's thumbnail at the bottom of the call. You can tap the screen if the thumbnails are not visible.
- Hover over a participant's video and select the 'Participants Settings' icon.
- Select the Mute option.